Refund, Return & Replacement Policy

We want you to love your Woof Cultr gear. Please read our full policy below before contacting us.

Return & Exchange Window

• Eligible returns and exchanges are accepted within 14 days of delivery.
• All returns and exchanges are subject to the eligibility requirements outlined below, including our policy for large and multi-item orders.
• After 14 days, we cannot process a refund or exchange.
• To qualify, items must be clean, unused, free of animal hair, and in the same condition you received them.
• We do not accept returns or exchanges for buyer’s remorse (changing your mind after purchase).
• Sizing returns or exchanges are not available for large or multi-item orders purchased in the same unverified size.

Please remember: Woof Cultr apparel is made to order. If you are unsure of your size, review our Size Charts and consider ordering one item first before committing to multiple garments in the same size.

Note: If your return arrives unclean, a $20 cleaning fee will be deducted from your refund or invoiced before processing.

Large & Multi-Item Orders

All Woof Cultr apparel is made to order specifically for each purchase. We do not keep a traditional inventory of pre-printed apparel, which means returned items can be difficult or impossible for us to resell.

Because of this, we do not accept sizing returns or exchanges on orders containing multiple items purchased in the same unverified size.

If you are unsure about your size or are trying a particular garment style for the first time, please do not order several items in that size with the intention of returning or exchanging them if the fit isn’t right. We strongly recommend ordering one item first to confirm the fit before placing a larger order.

Before ordering:

• Review the size chart provided for the item you are purchasing.
• Measure a similar item you already own and know you like the size and fit of, rather than relying only on the size you normally wear — especially if you have never ordered from us before.
• Follow the measuring instructions on our Size Charts page to compare those measurements with the garment measurements provided.
• If you are unsure between sizes, contact us before placing your order and we’ll be happy to help you find the right fit: mandy@woofcultr.com

Customers are responsible for confirming sizing before placing large or multi-item orders. Orders containing multiple made-to-order items in the same size are not eligible for a return, refund, or exchange due to fit or sizing preference.

This policy does not apply if the items arrive misprinted, defective, damaged, or otherwise incorrect due to an error on our part.

How to Start a Return or Replacement

Email mandy@woofcultr.com with:

• Your order number(s)
• The reason for your return, exchange, or replacement
• For replacements: confirmation that the item was washed and dried following our care instructions

If your request is approved:

• We’ll email you a prepaid USPS return label.
• You must ship the item back within 14 days of delivery.
• Refunds and replacements are issued once the returned item has been delivered back to us.

If the return is not shipped within the 14-day window, it will be cancelled and you will receive an email confirming the return has been cancelled.

Accepted Reasons for Returns/Exchanges

• Item arrived misprinted or defective
• Item arrived not as described
• Individual items that do not fit as expected (sizing exchanges available for U.S. customers only and subject to our Large & Multi-Item Order Policy above)

Returns or exchanges are not available for buyer’s remorse, and sizing returns are not accepted for large or multi-item orders purchased in an unverified size.

Custom Merchandise

• Custom items (personalized or logo-printed) are final sale — no returns, exchanges, or refunds for sizing errors or buyer’s remorse.
• Please review all custom selections carefully before placing your order.
• If a custom item arrives defective due to an error on our part, email us within 14 days with your order number and photos, and we’ll resolve the issue.

Gift Returns & Exchanges

• Gifts may be returned or exchanged within 30 days of delivery.
• After 30 days, we cannot process gift returns or exchanges.
• If you’re unsure of someone’s size, we recommend a gift card or accessory.

International Customers

• Due to shipping costs, we cannot offer sizing exchanges or buyer’s remorse returns on international orders.
• If your order arrives damaged or defective, we will provide a refund or replacement. Please email photos and your order number to mandy@woofcultr.com.

Non-Returnable Items

• Gift cards
• Customizable items with personal logos
• Conference merchandise
• Membership-related items (Aggression in Dogs Conference, The Aggressive Dog, The Bitey End of the Dog, dog*biz THRIVE!, CSAT)
• Limited-run or discontinued designs (holiday, “Leaving Soon,” Black Friday weekend sale items)

Replacements for Print Issues

On rare occasions, prints may not be properly treated with fixation agent and could wear off.

• If this happens within 30 days of delivery, email us with your order number and photos. We’ll replace or refund the item.
• After 30 days, we cannot offer a replacement or refund.

Refund Details

• Returns that arrive damaged, dirty, used, or covered in animal hair will incur a $20 cleaning fee deducted from the refund.
• Returns must be shipped within the applicable return window. Returns sent after that window are not eligible for a refund or exchange.
• Refunds for orders paid with gift cards will be returned to the original gift card unless otherwise requested.
• Refunds are issued once the return is delivered back to us.

Lost in Transit

Carriers sometimes delay updates or mark packages delivered early.

Please:

• Verify that your shipping address is correct. We cannot replace items shipped to an incorrect address provided at checkout.
• Check with neighbors or building managers.
• Review porch or door cameras, if available, to rule out theft.
• Wait at least 30 days after shipping before deeming an order lost. International orders may take longer due to customs or weather delays.

If an order is confirmed lost or exceeds the 30-day waiting period, we’ll issue a replacement or refund.