FREE SHIPPING on US orders over $65!
Have a question? Check our FAQ
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      • FREE SHIPPING:
        • Only applies to customers in the United States
        • The items in your cart must total to $65 or over, prior to shipping in order to qualify for free shipping. 
      • International orders: Very seldom, customs fees may occur depending on where you are located and how big of an order you place. Unfortunately as of right now this is not something we can know until an order has landed in it's destination country. Currently, our fulfillment company is working on having more fulfillment locations in more international countries in order to not have customs fees be an issue down the road. If this does happen to your first order from us, simply notify us and send us the email or screenshot displaying the customs fees and we will be more than happy to issue a refund so that you can pay the fee and get your order!
      • If you have not received an order confirmation email: Please make sure you put an email address with your order and check your spam/junk folders as sometimes our emails can end up there from time to time - if you did and still can't find your confirmation email - simply email us (woofcultr@gmail.com) and we can make that edit for you. 
      • I need to edit or cancel my order! You have 3hrs after placing your order to edit items/change address before it gets sent to fulfillment for printing, depending on where you are located and when your order is placed the window to edit/cancel your order may vary. Please remember we operate on PST. 
      • Our office hours are:  Tues-Fri 8AM-5PM PST, Sat 8AM-3PM PST, Sun + Mon CLOSED

        • If you need to edit your order please send an email to us at: woofcultr@gmail.com or fill out a form on our contact page and we will respond as soon as possible!
      • When will my order ship?
        • Since all of our merchandise is made-to-order, it must go through fulfillment prior to being shipped out. Fulfillment time is the time it takes to make your product. Our fulfillment time is calculated in business days: 
          • 2-7 bus. days for apparel products (t-shirts, hoodies, shorts, etc.) 
          • 1-5 bus. days for non-apparel products (prints, mugs backpacks , etc.)
        • 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. Please note: 
          • Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
          • Fulfillment for larger orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days. 
        • My item arrived damage/not as expected/is too big/small:
          •  No worries! We will always replace any item within 30 days of delivery if it arrives damaged/misprinted or just doesn't fit the way it should (sizing exchanges only apply to US customers) - at no additional cost - to make things easer, please include your order number to: woofcultr@gmail.com 
          • You can find more info on our Return Policy Page!
          • INTERNATIONAL CUSTOMERS: We unfortunately cannot offer sizing exchanges due to shipping expenses though we can offer a refund if your order arrives damaged or defective, please send pictures of the damaged item and order # to the email address listed above.
          • Why does my apparel have a vinegar smell?
            • When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

            • Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card in your order explaining that it's from the fixation agent.

          • Will my accessories arrive with my clothing items? All non-clothing items (totes, mugs, face masks, backpacks, fanny packs, stickers, hats and prints) are made and sent separately from clothing items and typically will arrive before or after the clothing due to a faster printing time.
            • Do you ship to all countries? We do ship internationally, shipping costs vary based where you are located in your country and shipping times vary based on location. 
            • Sizing: Please see our size charts page for measurements + how to find your paw-fect fit! 
            • How should I care for my printed apparel?
              • Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
              • Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors.
              • You shouldn't use any fabric softeners or dry-clean the items.
              • They can be tumble-dried on a low cycle, but hang-dry works best.
              • When it comes to ironing, use cool iron inside-out.
              • Don't iron the print. 
              • How should I care for my short or swimsuit?
                • they can be machine-washed cold with like colors, without bleach. Don’t dry-clean or tumble-dry the swimwear
              • How should I care for my embroidered apparel? 
                • Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors.
                • If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
                • After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting. If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.
              • How should I care for my embroidered hats?
                • Embroidered hats can be wiped clean with a damp cloth in the spots where it's needed. Hats can be hand-washed cold if necessary. They can't be machine-washed, bleached, tumble-dried, ironed, and dry-cleaned. Read the manufacturer label carefully for any other instructions.