COVID/USPS UPDATE:You will receive an email as soon as your items are shipped, please expect delays with shipping & delivery due to COVID19 and keep in mind USPS is experiencing a great deal of setbacks and delays with all that is currently going on in the US so tracking/delivery info may be delayed https://about.usps.com/newsroom/service-alerts/
- Our production times are speeding back up as things try to get back to a new normal.
How should I care for my printed apparel? Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
They can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
How should I care for my embroidered apparel? Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting. If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.
- How should I care for my embroidered hats? Embroidered hats can be wiped clean with a damp cloth in the spots where it's needed. Hats can be hand-washed cold if necessary. They can't be machine-washed, bleached, tumble-dried, ironed, and dry-cleaned. Read the manufacturer label carefully for any other instructions.
- Will my accessories arrive with my clothing items? All non-clothing items (totes, mugs, tumblers, pins, stickers, hats and gaiters) are made and sent separately from clothing items and typically will arrive before or after the clothing.
Do you ship to all countries? We do ship internationally, shipping costs vary based where you are located in your country and shipping times vary based on location.
I have a shirt idea. Great! Send it to us at: firstname.lastname@example.org or fill out a form on our contact page!
My item arrived damage/not as expected. No worries! We will always replace any item within 14 days of delivery if it arrives damaged or misprinted at no additional cost - to make things easer, send us a photo of the item displaying the damage with your order number to: email@example.com. Woof Cultr is not responsible for lost or missing packages. If a package is lost or stolen we suggest filing a lost package claim with USPS.
I need to edit or cancel my order! You have 36hrs after placing your order to edit items/change address before it gets sent to fulfillment for printing, depending on where you are located and when your order is placed the window to cancel your order may vary. Our office hours are Mon-Fri 9AM-6PM PST, Sat 9AM-12PM PST.