Frequently Asked Questions

Shipping & Tracking

Why does my tracking show no updates?
Some carriers are experiencing delays with updates. Orders may stay in pre-transit for several days and then suddenly update to “delivered.”

Are delivery dates guaranteed?
No, delivery dates are estimates only. If your order is lost or exceeds 30 days after shipping, we’ll replace it or issue a refund.

Do you ship internationally?
Yes! Check our Where We Ship To page in the Help menu for a full list of countries.

When will my order ship?
All items are made-to-order. Fulfillment (the time it takes to create your product) happens before shipping. More details are on our Shipping Policy page.

Will accessories ship with my clothing?
No. Non-clothing items (totes, mugs, stickers, hats, prints) are made and shipped separately and may arrive before or after your apparel.

Orders & Cancellations

I didn’t get a confirmation email.
Please check your spam/junk folder. If it’s missing, email us at mandy@woofcultr.com and we’ll resend it.

Can I edit or cancel my order?

You have up to 3 hours after placing your order to request edits (items, address changes, etc.) before it enters fulfillment.
Our team operates on Pacific Time — the edit/cancel window may vary depending on your location and time of purchase.
Custom items cannot be changed once placed - please make sure to double check your logo and information prior to placing your custom order, once it's placed we cannot edit or cancel the order.

Can you add a discount after I order?
No. Discounts must be applied at checkout.

Do you offer expedited shipping?
No. Please place your order at least 12–14 days before you need it to allow enough time for production and shipping.

Office Hours
Tue–Fri: 8AM–5PM PT
Sat: 7AM–3PM PT

Returns, Replacements & Gift Orders

My item arrived damaged, misprinted, or the wrong size/color.
Mistakes happen! We’ll gladly replace items that arrive damaged, misprinted, or incorrect. See our full Return Policy .

Do you accept returns for buyer’s remorse?
No. Because every item is made-to-order, we cannot accept returns or exchanges if you change your mind about your purchase.

Do you accept gift returns/exchanges?
Yes, up to 30 days after delivery. After 30 days, we cannot process returns or exchanges for gifts. If you’re unsure of someone’s size, we recommend a gift card or accessory.

Custom Orders

Do you offer custom orders?
Yes! Check our Customizable Collection in the menu.

Important details about custom items:

Final sale: no refunds, returns, or exchanges (including buyer’s remorse).
Processing time: 10–12 days before shipping.
Please review designs carefully before submitting — we cannot make edits once the order is placed.
Uploading works best in Chrome or Firefox (Safari may cause logo issues).

Need help with uploads?
Email us and we’ll guide you. Step-by-step videos are available for:

Ensuring your logo has a transparent background
Uploading logos for front, front+back

Wholesale & Events

We offer wholesale pricing only for:

Conferences or large events (250+ attendees)
Retailers interested in carrying Woof Cultr

Please email mandy@woofcultr.com for pricing and details.

Sizing & Care

Where can I find sizing info?
Visit our Size Chart page for measurements and tips to find your best fit.

How do I care for my apparel?
See our Caring for Your Items page for care instructions on printed and embroidered pieces.

Printing & Materials

Why does my apparel smell like vinegar or have a residue?
This comes from the fixation agent used in direct-to-garment (DTG) printing. It helps the ink bond to fabric. The smell and residue are temporary and will disappear after one wash. If discoloration is noticeable, a quality control card will be included with your order.