Refund policy
Refund, Return & Replacement Policy
We want you to love your Woof Cultr gear. Please read our full policy below before contacting us.
Return & Exchange Window
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Returns and exchanges are accepted within 14 days of delivery.
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After 14 days, we cannot process a refund or exchange.
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To qualify, items must be clean, unused, free of animal hair, and in the same condition you received them.
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We do not accept returns or exchanges for buyer’s remorse (changing your mind after purchase).
Note: If your return arrives unclean, a $20 cleaning fee will be deducted from your refund or invoiced before processing.
How to Start a Return or Replacement
Email mandy@woofcultr.com with:
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Your order number(s)
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The reason for your return, exchange, or replacement
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For replacements: confirmation that the item was washed and dried following our care instructions
If your request is approved:
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We’ll email you a prepaid USPS return label.
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You must ship the item back within 14 days of delivery.
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Refunds & Replacements are issued once the returned item has been delivered back to us.
If the return is not shipped within the 14-day window, it will be cancelled and you will receive an email confirming the return has been cancelled.
Accepted Reasons for Returns/Exchanges
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Item arrived misprinted or defective
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Item arrived not as described
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Item arrived too small/large (sizing exchanges available for U.S. customers only)
Returns or exchanges are not available for buyer’s remorse.
Custom Merchandise
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Custom items (personalized or logo-printed) are final sale — no returns, exchanges, or refunds for sizing errors or buyer’s remorse.
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Please review all custom selections carefully before placing your order.
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If a custom item arrives defective (our error), email us within 14 days with your order number and photos, and we’ll resolve the issue.
Gift Returns & Exchanges
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Gifts may be returned or exchanged within 30 days of delivery.
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After 30 days, we cannot process gift returns or exchanges.
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If you’re unsure of someone’s size, we recommend a gift card or accessory.
International Customers
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Due to shipping costs, we cannot offer sizing exchanges or buyer’s remorse returns on international orders.
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If your order arrives damaged or defective, we will provide a refund or replacement. Please email photos and your order number to mandy@woofcultr.com
Non-Returnable Items
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Gift cards
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Customizable items (with personal logos)
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Conference merchandise
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Membership-related items (Aggression in Dogs Conference, The Aggressive Dog, The Bitey End of the Dog, dog*biz THRIVE!, CSAT)
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Limited-run or discontinued designs (holiday, “Leaving Soon,” Black Friday weekend sale items)
Replacements for Print Issues
On rare occasions, prints may not be properly treated with fixation agent and could wear off.
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If this happens within 30 days of delivery, email us with your order number and photos. We’ll replace or refund the item.
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After 30 days, we cannot offer a replacement or refund.
Refund Details
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Returns that arrive damaged, dirty, used, or covered in animal hair will incur a $20 cleaning fee deducted from the refund.
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Returns shipped after the 14-day window will also have a $20 fee deducted.
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Refunds for orders paid with gift cards will be returned to the original gift card (unless otherwise requested).
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Refunds are issued once the return is delivered.
Lost in Transit
Carriers sometimes delay updates or mark packages delivered early. Please:
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Verify your shipping address is correct (we cannot replace items for incorrect addresses).
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Check with neighbors or building managers.
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Review porch/door cameras to rule out theft.
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Wait at least 30 days after shipping before deeming an order lost (international orders may take longer due to customs or weather delays).
If an order is confirmed lost or exceeds the 30-day waiting period, we’ll issue a replacement or refund.