Refund policy

Returns/Exchanges

• PLEASE make sure you fully read our return policy below, before contacting us. 

• Our return/exchange policy lasts 14 days after an order is delivered.

• If 14 days have passed from when the order has been delivered, we cannot offer you a refund or exchange. 

• To be eligible for an exchange, your item(s) must be clean, free of animal hair, unused and in the same condition that you received it.
• If your return arrives unclean, you will be invoiced for a cleaning fee of $20 or $20 will be deducted from your refund amount.

• To start your return/replacement, email us at mandy@woofcultr.com with the following details: 
  • If we have confirmed you qualify for an exchange or refund, we will email you a prepaid return label and you will have until 14 days after delivery, to ship the return back to us.
  • Once the return has been scanned by USPS we will issue your replacement order to printing or issue a refund for the item(s). 
  • If 14 days have passed from when the order has been delivered and the return has not been dropped off to USPS, we cannot offer you a refund or exchange and the return will be cancelled. 
  • The order number(s) (located on order page or order emails)
  • Reason for the return, replacement or exchange
  • (For a replacement) Confirmation that your items have been washed and dried per our care instructions
  • Reasons for return/exchange:
    • • Item(s) arrived misprinted/defective
      • Item(s) arrived not as described
      • Item(s) arrived too small/large (sizing exchanges only apply to US based customers)

• Custom Merchandise Policy:

  Custom merchandise, including any items that are personalized or custom-printed, cannot be returned, exchanged, or refunded. Please ensure that all custom selections, including size, color, and design, are correct before placing your order.
  
  
  If a custom item arrives defective, please email us at mandy@woofcultr.com within 14 days of delivery with your order number and photos of the issue, and we will work with you to resolve the problem.
  
  
  • However, returns or exchanges due to sizing errors or buyer’s remorse are not permitted for custom merchandise.

• Gift returns & exchanges:

  If you are not sure about someone's size, please consider purchasing a gift card or accessory item with us, as we are only able to process returns or exchanges for gifts, up to 30 days after an order is delivered.

  We do not offer returns or exchanges for gifts after the 30 day window.

• INTERNATIONAL CUSTOMERS: We unfortunately cannot offer sizing exchanges or buyers remorse returns, due to international shipping expenses though we can offer a refund or replacement if your order arrives damaged or defective, please send pictures of the damaged item and order # to the email address listed above.

• Non-returnable/refundable items: Gift cards, Customizable Items [items made with your personal business logo], Conference items,  membership related items (Aggression in Dogs Conference, The Aggressive Dog, The Bitey End of The Dog, dog*biz THRIVE! or CSAT), Any limited-run designs (holiday/discontinued or LEAVING, any black friday weekend sale items.)

Replacement:

There are certain situations while rare, where an item(s) print was not properly treated with fixation agent and the print wears off. If the print wears off within 30 days of delivery, Woof Cultr© will replace or refund the item(s).

• If are within the 30 day window since being delivered, please email us at: mandy@woofcultr.com with your order number and  pictures displaying wear of the print. 
  
• If you are not within the 30 day window we unfortunately will not be able to offer a refund or replacement. 

Refunds (if applicable):

If a return arrives damaged, dirty, used or covered in animal hair. The return will be processed with an additional $20 cleaning fee subtracted from the refund amount.

If a return ships after the 14 day window, the return will be processed with an additional $20 fee subtracted from the refund amount.

If a gift card was used to check out, the amount will be refunded back to the gift card. If a gift was used for a portion of the order, the refund will be sent to the gift card by default, unless requested otherwise. 

Lost In Transit:

Tracking delays as of Sept 2022-

• We are seeing some cases where carriers are not giving tracking updates for longer lengths of time, or there are no tracking updates until the order gets delivered.

• Orders are sitting in the pre-transit state for a longer period of time and are then sometimes switched directly from pre-transit to delivered.

It's important to note that our delivery dates are only estimated, not guaranteed but please know that we will always take full responsibility if orders are deemed as lost or exceeding the additional waiting time period (30 days after shipping) with a replacement of the item(s) or refund. 

• Please check your order to make sure the shipping address is correct.

• If the address is incorrect, we are not liable for incomplete/inaccurate addresses as stated on order, but contact us so we can watch to see if the order is returned to us so we can send it to the correct address.

• Check with your neighbors to see if it was mis-delivered to the wrong address. 

• Check porch or door camera to see if the package was stolen - especially around the holidays! 

• On occasion carrier companies can mark a package as delivered a day or two in advance. 

• Please allow at least 30 days after shipping for your order to show up before deeming it as not delivered, especially for our international customers where customs processing and weather conditions may add more time to delivery.